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CVE-2026-19806: Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

Severity

8.8 (HIGH)

Vendor

DEVITEMSLLC

Affected versions

0 through 1.4.52

Patch status

Unknown

Published

2026-09-01T05:17:09.487

Modified

2026-09-01T05:17:09.487

Why it matters

This matters because the affected product may be exposed on public websites. A vulnerable plugin can create a direct path to site compromise, malicious code deployment, or data theft.

Recommended admin actions

• Review and patch based on exposure, asset criticality, and business impact.
• Check whether the affected WordPress plugin or theme is installed.
• Update, disable, or remove the affected component if present.

Technical summary

The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entropy — combined with a deterministic IV derived from the password, no authentication tag on the ciphertext, and no capability check, nonce, or session validation on the publicly reachable `/sgnix/?p=` endpoint. This makes it possible for authenticated attackers, with subscriber-level access and above, who can obtain a single legitimate guest ticket token as a known-plaintext oracle and bound the plugin activation timestamp, to exhaust the ~729,000-candidate keyspace entirely offline, recover the site-wide encryption key, and forge a self-consistent `{ticket_id, ticket_user}` token targeting any administrator-owned ticket. Submitting the forged token to the unprotected endpoint causes `wp_set_auth_cookie()` to be called for that administrator, granting the attacker full administrative access to the WordPress site.

View the official NVD record for CVE-2026-19806

CVE data is sourced from NVD/CNA records and optional enrichment. Validate against the vendor advisory before taking production action.